Privacy Policy

At Maria Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we are dedicated to handling your information securely, responsibly, and with respect. This Privacy Policy explains the methods we use to collect, utilize, and protect your data, ensuring transparency and trust. We encourage you to read this policy thoroughly, empowering you to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with gambling and data-protection regulations, including the processing of players’ personal data. Such processing is essential for providing access to games and associated services.

Maria Casino is operated within the Kindred Group. For most EU/EEA markets, services are provided by Trannel International Ltd, a company registered in Malta and licensed by the Malta Gaming Authority (MGA). In locally regulated markets, services may be provided by other Kindred Group entities licensed by the relevant authority (for example, the UK Gambling Commission in the UK and Spelinspektionen in Sweden).

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend periodic reviews to stay informed. Your continued use of Maria Casino’s services implies agreement with any changes.

Collection of Information

We collect a variety of personal information through our website and apps, which may include:

  • Registration and Communication Data: Information provided during account setup or subsequent communication, such as name, date of birth, address, email, phone number, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, bonuses, device/IP data, and website/app activity.
  • Compliance Documentation: Documents required for identity verification, affordability/source-of-funds, and other regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and support you request.
  • Performing verification (KYC), affordability, and compliance checks (including AML/CTF).
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance with applicable regulations.
  • Monitoring and preventing fraudulent or illegal activities.
  • Conducting research and analyzing data to improve our services and user experience.

Marketing Communications

If you provide consent, we may use your data to send you promotional content regarding Maria Casino’s products and services. You can opt out of receiving these communications at any time via your account settings or by contacting customer support. Opting out will not affect service or security notifications.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared under strict confidentiality and security safeguards:

  • Within Our Group: To facilitate seamless service delivery and centralized compliance functions.
  • With Trusted Partners: For processing purposes and to meet regulatory requirements (e.g., identity verification, fraud prevention).
  • With Third-Party Providers: For tasks such as payment processing, data verification, cloud hosting, and analytics.
  • With Regulators/Authorities: Where required by law or to protect our rights and the safety of customers.

Data Security and Retention

Maria Casino employs robust technical and organizational security measures to protect your personal data, adhering to applicable legal standards. Your data will be retained only as long as necessary for the purposes described and to fulfill regulatory requirements, including a minimum of five (5) years following account closure, as mandated by anti-money laundering laws (or longer where legally required).

Cookies and Tracking

To enhance your experience, Maria Casino uses cookies and similar tracking technologies. These tools allow us to maintain sessions, analyze site/app usage, improve functionality, and support marketing efforts. You can manage your cookie preferences through your browser or device settings; however, restricting cookies may impact certain features.

Your Rights and Contact Information

Subject to applicable law (e.g., GDPR/UK GDPR), you have the right to access, correct, or request the deletion of your personal data, to object to or restrict certain processing, to withdraw consent (where processing is based on consent), and to request data portability. You may also lodge a complaint with your local data-protection authority.

For privacy inquiries or to exercise your rights, contact our Data Protection Officer (DPO) at dpo@kindredgroup.com or email privacy@mariacasino.com. We may ask for additional information to verify your identity before fulfilling your request.

This Privacy Policy underscores our commitment to protecting your privacy while ensuring a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please reach out to us.